CAIRE Taps Repair Authority for its Support Network
The oxygen equipment maker has made the national HME repair company part of its Authorized Service Center network.
Repair Authority has been performing out-of-warranty repairs to CAIRE equipment already, but under the new agreement, Repair Authority can support CAIRE customers with in-warranty repairs, which is critical support needed by some of the largest HME providers.
Originally founded in 1990 as The Repair Center (TRC), Repair Authority has repaired nearly a million units over its history, serving HME providers ranging in size from large national companies to smaller independent providers.
In addition to stationary and portable oxygen concentrators, the company also repairs continuous positive airway pressure (CPAP) devices, ventilators and other home respiratory equipment at its 53,000-square-foot headquarters in Strongsville, Ohio. That capacity helped the organization perform critical equipment repairs over the past two years during the COVID-19 pandemic.
“We’re honored to have been selected by CAIRE as an authorized service provider for its stationary and portable oxygen concentrator lines,” said Jesse Keirn, CEO of Repair Authority. “CAIRE’s reputation for quality and innovation is second to none, and we are proud to partner with them to keep their devices working properly and in patients’ homes where they belong.”
Repair Authority serves HME providers nationwide and offers pickup and delivery routes in Ohio, Michigan, Indiana, Kentucky, West Virginia and Pennsylvania. Outside of those routes, customers ship their equipment to the company’s Ohio facility.
“Offering regular delivery routes in these six states is one of the major benefits of partnering with Repair Authority,” said Lanier Hogan, CAIRE Global Parts and Services Manager. “The convenience of their location, along with a faster turnaround, will have a direct impact on CAIRE’s providers who will be able to enhance their customer service to ensure their oxygen users enjoy a better quality of life.”
Repair Authority joins ReOx Medical Services, Altra Services Professionals, and Oxygen Sales & Service, Inc. in providing support for CAIRE equipment as part of the Authorized Service Center network.